Privacy policy

This page explains how DOLCOS S.r.l. processes the personal data of those who visit the website dolcos.com and of those who write to us with the contact form or by email. It is provided under Articles 13 and 14 of Regulation (EU) 2016/679 (GDPR) and applies only to this website, not to the external websites reachable through its links.

Data controller

DOLCOS S.r.l., Via Airuno 21, 23883 Brivio (LC), Italy, VAT number IT01709930133. For any question about your data you can write to info@dolcos.com or call +39 039 5321430.

What data we process

Browsing data

Like every website, this one records some technical data about visits in the server logs: the IP address, the date and time, the page requested, the outcome of the request, the browser and the operating system. They are used to run the website, to protect it from abuse and attacks and to obtain anonymous statistics on traffic. The logs are archived month by month and kept for about twelve months; they may be used beyond that only to establish liability in the event of computer crimes against the website.

Data you send us with the contact form

The form on the Contacts page asks for your name, phone number and email address, and optionally your company or hotel, address and message. Together with the message the website records the IP address, the date and the browser it was sent from, to defend itself against automated submissions. Please write only what your request needs.

Data you send us by email or phone

If you write to info@dolcos.com or call us, we process your address, your number and what you write or tell us in order to reply.

Cookies

Which cookies the website uses, what they are for and how to manage them is explained on the Cookie Policy page. The pages do not load content from other websites: the link to the map opens only if you follow it.

Why we process the data and on what legal basis

• Replying to your requests for information, quotes and samples: the basis is your own request, that is, steps taken at your request before entering into a contract, or a contract (Art. 6(1)(b)). Without your name, phone number and email we cannot reply.
• Running and protecting the website (server logs, protecting the form from abuse): the company's legitimate interest in the security of the website (Art. 6(1)(f)).
• Complying with legal obligations, for example accounting and tax obligations if your request leads to an order (Art. 6(1)(c)).

We do not use the data for profiling, we do not make automated decisions and we do not pass the data to anyone for commercial purposes. We do not send you promotional messages you have not asked for.

Who receives the data

The data are processed by the DOLCOS staff who deal with them and by suppliers working on our behalf, appointed as data processors (Art. 28 GDPR):

• the provider hosting the website and the dolcos.com email, on servers in Germany;
• those who build and maintain the website, who may see the data only for the time and to the extent their work requires.

The data may be disclosed to the authorities where the law requires it, and to our accountant or to couriers when they are needed to fulfil an order.

Transfers outside the European Union

None: the website, the form messages and the dolcos.com email stay on servers in Germany.

How long we keep the data

• form messages stored on the website: twelve months, after which they are deleted automatically;
• email correspondence: for as long as needed to follow up your request and any resulting business relationship;
• server logs: about twelve months;
• order and invoice data: for the period required by accounting and tax obligations, usually ten years.

Security

The website only uses encrypted connections (HTTPS), the form is protected against automated submissions and the data can be accessed only by those who need them, with personal credentials.

Your rights

You can ask at any time to access your data, to correct or delete them, to restrict their processing, to receive them in a machine-readable format and to object to processing based on legitimate interest (Articles 15 to 22 GDPR). Just write to info@dolcos.com. If you believe your data are not processed correctly you can lodge a complaint with the Italian Data Protection Authority, the Garante per la protezione dei dati personali (www.garanteprivacy.it).

Changes to this policy

We update this policy when the way the website processes data changes. The valid version is always the one published on this page.

Updated on 25/10/2026.